CapStack Refund and Cancellation Policy

Last updated: October 16, 2026

This policy applies to paid CapStack App plans sold by Cartooli Business Ventures Inc. ("CapStack"). It is part of the CapStack Terms of Service.

1. Try before you buy

A new workspace created at sign-up gets a 14-day trial. Sign-up does not collect a card. Checkout does not set a Stripe trial period, so the trial does not charge you when it ends. You pay only if you choose a plan and complete checkout. Paid plans are offered as annual prices, billed through Stripe Checkout.

2. Plans and auto-renewal

Plans are $300 per company, $800 per fund, or $1,500 per firm, shown in the application as yearly prices, plus taxes. Checkout creates a Stripe subscription that continues until you cancel. A renewal reminder email is [to be provided].

3. How to cancel

Cancel from Workspace → Billing → Manage / cancel. Any signed-in firm member can open it. It starts a Stripe Customer Portal session when the firm has a Stripe customer id and the Stripe secret is configured. Otherwise it can open a portal login URL if one is configured. You can also email [to be provided]. Cancellation in Stripe stops future renewals. Export firm JSON while you still have access if you want a copy. The workspace UI does not currently delete a model.

4. Refunds

First purchase. Because a new workspace can use the trial before checkout, annual fees are non-refundable once charged, except as described below or where the law requires a refund.
Renewal grace window. If you are charged for an automatic renewal and you cancel and ask for a refund within 14 days of that renewal charge, we will refund that renewal charge in full.
Our discontinuation. If we discontinue the Service or end your plan for reasons other than your breach, we will refund the unused portion of your prepaid fees on a pro-rated basis.
Billing errors. We will refund duplicate charges or charges we made in error.
Where law requires. Nothing in this policy limits a refund right you have under applicable law.

5. How to request a refund

Email [to be provided] from the billing email on the account. Include the workspace name and the charge date. Approved refunds go back to the original payment method through Stripe. How quickly we answer, and how quickly a bank shows the refund, is [to be provided].

6. Chargebacks

7. Contact

Cartooli Business Ventures Inc., [to be provided], [to be provided].